Reward delivery / access
Make access a clear continuation of the reward message
Recipient access is the supported process for reaching the reward information. It begins where the notification leaves off and should preserve the context of the Shopify promotion.
Explain the transition
The customer may move from an email or merchant communication to a separate destination. Identify the reason for that transition and the action expected there. Avoid presenting a generic button without telling the recipient what it leads to.
Check the essential access information
The merchant and delivery teams should be able to explain the supported journey without inventing recovery or activation procedures.
- The official destination described in the program instructions.
- Any recipient step stated in the applicable journey.
- Where the card and reward conditions can be found.
- How a recipient asks about a missing or unusable access route.
- Who owns the access question after it is raised.
Keep help separate from sensitive credentials
If a recipient cannot continue, support should first identify the failed step. Ordinary email should not be used to collect card numbers, security codes, passwords, or identity documents. This public website is not a reward-access portal and cannot prescribe an issuer's account-recovery method.
Digital reward brief
Connect the Shopify purchase to a confident recipient experience.
Discuss your Shopify offer, notification journey and recipient access questions.